Autonomous AI designed to resolve issues faster & elevate customer satisfaction.
Modelled Case Study
Service Operator
Context
Service requests piled up on WhatsApp. Data Entry, Email, and paper records created information silos. Delayed resolution frustrated customers, while high-priority cases were often missed. Management needed faster triage, better visibility, and consistent follow-through without hiring additional support agents.
Simulated Results
*Note: The figures above are produced from simulated data, based on real enterprise environments.
All-In-One Interface
Autonomous intelligence that elevates customer service.
Your AI operator triages WhatsApp messages, routes cases, and escalates VIP issues—working across your existing helpdesk and communication channels to reduce resolution time.
Features
Omni-Channel Triage
Inbox unification across WhatsApp, email, SMS, portal for single queue management.
Smart Case Routing
Priority detection, agent assignment, escalation logic for faster resolution.
Knowledge Base Automation
Answer generation from docs, FAQs, past tickets for consistent support.
Service Level Tracking
SLA monitoring, breach alerts, real-time dashboards for performance management.
Customer Sentiment Analysis
Detect frustration, urgency, VIP flags for fast routing and escalation.
Multi-Language Support
Auto-translation, local dialect handling for emerging markets coverage.
Features built native to your operations
Our core service operator modules driving faster resolution and customer satisfaction. Bespoke modules evaluated during discovery
Seamless Integrations
Directly into your existing systems
We're not here for digital transformation, we're here to further enable you without disruption.
How we work
We start with discovery, then move to deployment in 6-10 weeks.
Discovery
Understand your service channels, integrate helpdesks, and configure case routing and escalation rules.
6-10 weeks
Implementation
Go live with service automation, train your team, and optimize case resolution workflows with ongoing support.